Return & Refund Page

Return and Refund Policy - Gopal Clothing Store

At Gopal Clothing Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, our Return and Refund Policy provides clear guidelines on how to return or exchange items.

1. Eligibility for Returns

You may return an item for a refund or exchange under the following conditions:

• The return request is made within 15 daysof the delivery date.

• The item must be unused, unwashed, and in its original packaging with all tags attached.

• Items such as innerwear, socks, and personalized/custom-made products are not eligible for returns due to hygiene reasons unless they are defective or damaged.

2. How to Initiate a Return

To initiate a return, follow these steps:

• Log in to your account on Gopal Clothing Store.

• Go to the “My Orders” section and select the order you wish to return.

• Choose the items you want to return and fill out the return request form.

• Our customer service team will contact you with further instructions and arrange for a pickup.

Alternatively, you can reach out to us via email at info@gopalclothingstore.com or call us at [Insert Phone Number] for assistance.

3. Conditions for Exchanges

• Exchanges are available for the same product in a different size or color, subject to availability.

• If the requested item is out of stock, you can either opt for a full refund or select another product.

• Exchange requests must be made within 15 daysof receiving the product.

4. Refund Process

• Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

• If approved, your refund will be processed within 7-10 business daysand credited to the original payment method (credit card, debit card, bank account, etc.).

• Shipping charges are non-refundable unless the return is due to a defect or error on our part (wrong item shipped, defective item, etc.).

5. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within 48 hoursof receiving the item. We will arrange for a replacement or full refund at no additional cost.

• Be sure to retain the original packaging, tags, and invoice as proof of purchase when reporting damaged or defective items.

6. Non-Returnable Items

The following items cannot be returned or refunded:

• Products marked as “Final Sale” or “Non-Returnable.”

• Innerwear, socks, swimwear, and other personal items (for hygiene reasons).

• Customized or personalized items.

• Gift cards or vouchers.

7. Return Shipping Costs

• For returns due to defects, wrong items shipped, or damaged products, Gopal Clothing Store will cover the return shipping costs.

• For other reasons (e.g., size or style change), the customer is responsible for return shipping costs.

8. International Orders

Currently, we do not offer international shipping. Returns and refunds are only applicable for orders within India.

9. Cancellations

• You can cancel your order before it is shipped. Once shipped, cancellations are not possible.

• To cancel your order, visit the "My Orders" section on our website and follow the cancellation process, or contact our customer support team.

10. Contact Us

If you have any questions or need assistance with a return or refund, please reach out to us at:

Gopal Clothing Store
Email: info@gopalclothingstore.com

Phone: +91 73500 61977

We are committed to making your shopping experience with Gopal Clothing Store a pleasant one. If you have any further questions, feel free to contact our support team!

This policy can be customized further with your contact details and any specific terms for your business model.